Refund Policy

1. 14-Day Money-Back Guarantee

We stand behind our diagnostic tools. If you subscribe to Stellar Pro, Aurora, or Lumina Pro and find the tools do not provide the clarity you need, you may request a full refund within 14 calendar days of your initial purchase. No reason required.

2. Subscription Renewals

After the initial 14-day period, renewal charges are non-refundable. You retain full access to the product until the end of your current billing period upon cancellation.

To cancel your subscription before the next renewal:

1. Log in to your account
2. Navigate to Account Settings → Subscription → Cancel Subscription
3. Click "Cancel My Subscription"

No phone calls, retention flows, or additional steps are required. Cancellation takes effect at the end of the current billing period.

3. Billing Errors

If you believe you were charged incorrectly—due to a billing error, duplicate charge, or unauthorized transaction—please contact us immediately at [email protected]. We will investigate and resolve the issue promptly, including a full refund if warranted.

4. Nova (Free Product)

Nova is a free service. No payment is collected, so no refund policy is applicable. You may delete your account and data at any time by contacting support.

5. Annual Plans

If you subscribe to an annual plan, the 14-day money-back guarantee applies to the first payment only. After 14 days, annual subscriptions are non-refundable but remain active for the full subscription period.

6. Third-Party Services

Visionary Solution does not issue refunds for third-party services, integrations, or tools that you connect to our platform. Refund policies for third-party services are governed by their respective terms.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes constitutes acceptance of the revised policy.

8. Contact

Visionary Consultant LLC
Fort Collins, Colorado 80521
Email: [email protected]